Terms & Conditions

Welcome to Windermere Wakesurfing. Please read these Terms and Conditions carefully before making a booking or participating in any activity. By booking or taking part, you are agreeing to these terms on behalf of yourself and your entire party.

1. Participation & Safety Disclaimer

• Every person taking part in any water sports activity provided by Windermere Wakesurfing must read and accept these terms.
• By ticking the confirmation box at the time of booking, you confirm that you understand all information and risks associated with water-based activities for yourself and your party.
• All participants must listen carefully to safety briefings and instructions before participating.
• If you do not understand the briefing or need further clarification, please ask a member of our team immediately.
• Participants must obey all instructions given by Windermere Wakesurfing staff at all times.
• Windermere Wakesurfing reserves the right to terminate any activity immediately if participants fail to follow instructions or safety rules.

Important:

• No alcohol or non-prescription drugs are to be consumed before or during any activity.
• If our team suspects you are under the influence of any altering substance, you will not be permitted to participate.

Equipment & Safety Gear:

• All protective equipment, including buoyancy aids and helmets, must be worn as instructed.
• Rented equipment remains the property of Windermere Wakesurfing and must be returned after use.
• Damage caused by misuse or negligence is the responsibility of the participant, and repair or replacement costs will be charged accordingly.

Risks:

• All participants acknowledge that water sports can be dangerous activities.
• While we take all reasonable precautions, accidents can happen.
• By participating, you accept these risks and agree to take part at your own discretion.
• Windermere Wakesurfing is not liable for personal injury, loss, or damage to property, except where caused by negligence.

Medical Conditions:

• You must inform us of any existing injuries, medical conditions, or allergies before participating (e.g., heart problems, asthma, diabetes, allergies).
• Please record this information in the ‘Additional Comments’ section of your booking form and inform our staff on the day.

Behaviour:

• Threatening or abusive behaviour towards staff or other visitors will not be tolerated and will result in removal from the site.

2. Bookings & Payments

• All bookings are subject to availability and confirmation.
• Full payment is required at the time of booking unless agreed otherwise in writing.
• Booking confirmations will be sent via email; please check your details carefully.
• Bookings can be made via our booking platform or directly through our team.

3. Refund & Cancellation Policy

Customer Cancellations:

• Cancellations made more than 7 days before the booking time will receive a full refund or option to reschedule.
• Cancellations made less than 7 days but more than 48 hours are non-refundable but will be able to reschedule.
• Cancellations made less than 48 hours are non-refundable and will not be able to reschedule.
• No-shows or late arrivals (over 15 minutes) will be treated as cancellations with no refund.

Company Cancellations:

• If we cancel due to adverse weather, equipment failure, or safety concerns, you will be offered a full refund or option to reschedule.
• We will notify you as early as possible in such cases.

Weather Policy:

• Water sports are weather-dependent. Conditions can change rapidly.
• If unsafe weather conditions prevent your session, we will offer a full refund or reschedule.

Rescheduling:

• Rescheduling is possible more than 48 hours before your booking time.
• Requests within 48 hours cannot be guaranteed and are subject to availability.

4. Late Arrivals

• Please arrive at least 15 minutes before your scheduled activity time.
• Late arrivals may result in reduced session time or cancellation without refund.

5. Liability

• By participating, you acknowledge and accept the inherent risks of water sports activities.
• Windermere Wakesurfing will not be held liable for injuries, losses, or damages, except where caused by our negligence.
• You are responsible for your own safety and that of your party.

6. Equipment Damage

• All rented equipment must be used responsibly.
• You will be liable for any damage or loss caused by misuse or negligence.

7. Photography & Media

• We may capture photos or videos during sessions for promotional purposes.
• If you do not consent to this, please inform us prior to your session.

8. Conduct

• Any threatening, abusive, or dangerous behaviour will result in immediate removal from activities and premises.
• We reserve the right to refuse service to anyone in breach of these terms.

9. Governing Law

• These Terms and Conditions are governed by the laws of England and Wales.
• Any disputes arising will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For any queries about these Terms, please contact:

Windermere Wakesurfing
Email: hello@windermerewakesurfing.co.uk
Phone: 07555 003 118